Terms and Conditions

General Terms and Conditions when book a rental car with Bali Rent Cars.

  1. A valid Tourist Driving License or a valid Driver’s License from your home country (place of residence) is accepted. You must also provide an International License as per regulatory Indonesian law, but if you don’t have international license you may pay a fine (around USD 15) if police stop you.
  2. Minimum age of renter to rent a car from Bali Rent Cars must be between the ages of 18 to 70.
  3. Minimum rental is 2 days all-year-round. Rental rate is inclusive of full coverage insurance for the rental car including any damage, loss of the car or any part of it. Full insurance coverage is subject to own risk excess Rp. 800.000 per accident (if occurred). If not insured, any damage or loss of the car or any part of it, will be a customer’s own risk responsibility.
  4. Self-driving rental rates are for 24 hours per day. Any late returns may result in extra hiring costs at daily rates. If the renter wish to extend the use of the car, then let us know by a simple phone call, WhatsApp or email as soon as you are aware, not less than 24 hours before the expiry date and time, otherwise the car may be pre-booked by another party. If the renter does not inform the rental company for more than 48 hours after expiry date and time, the rental company has the right to report it to the authority/police and stated that the rented vehicle has been lost. All the actions and consequences taken is fully responsibility of the renter.
  5. Occasionally due to unforeseen circumstances a chosen car model booked is not available. In this case we may be able to offer you a similar model or upgrade your chosen car.
  6. The renter must sign the Contract Agreement before using the rental car.
  7. The renter will be fully responsible for any damage, loss of the car or any part of it, if the vehicle is not driven on the right road surfaces (e.g. used for beach activities, courts, heavy mud off-road, etc.). These activities are deemed illegal in Indonesia and strict penalties will be applied.
  8. The renter will be fully responsible to any consequences caused by actions of letting or giving the car to be driven by a person other than the renter which is stated in the contract agreement.
  9. It is not permitted to drive the rental car beyond of Bali Main Island without approval of the rental company.
  10. All rental rates and payments are quoted in IDR (Indonesia Rupiah). Please use the currency converter available here to see how much your booking would cost in your country's currency. Please note that the function of the currency converter is for comparison only.
  11. Bali Rent Cars requires at least 50% of the rental fee at the time of booking. This sum must be paid in full before pickup/arrival date.
  12. There are two payment options to book the car which are 50% deposit or full payment. If booking made with 50% deposit paid, the remaining 50% final payment is payable prior car pick up which we will issue the renter a payment link payable with credit cards (Visa or Master card) and pay online and/or 50% remaining final payment can be paid on the spot when pick up the car by cash, credit cards (Visa or Master card). The 50% remaining final payment can also be paid online through order page of your account on this website.
  13. Bali Rent Cars accepts payment via direct bank transfers, all major credit cards such as Visa, Master Card for payments on our website and/or by cash or credit cards (Visa, Master Card) for in store/on the spot payments.
  14. For all payments using credit card through this website, please make sure that your credit card is 3DS compliant to avoid a credit card fraud.
  15. If payment has been made by direct bank transfer either for deposit or full payment, please use THIS FORM to confirm your payment.
  16. Bali Rent Cars prices outlined on this website are subject to change without prior notice. When a booking has been made through this website, these costs are final.
  17. Full refund of rental payments paid (less processing fee) for booking made through this website if the booking made within 24 hours. After 24 hours all rental payments are Non-Refundable, but in the event of a cancellation your booking can be used for an agreed alternative date or transferred to another person, if the specific model booked is available.
  18. A self-drive service, fuel costs are the renter's responsibility. Renter must ONLY use Dexlite/Pertamina Dex fuel for Chevrolet Captiva (diesel engine) and Pertamax fuel in all of our other cars (gasoline engine). Renter must ONLY fill-up fuel at any authorized fuel stations (PERTAMINA / SPBU). A car rental that include driver service, fuel costs are included.
  19. All cars were filled up at least 1/2 tank of fuel on delivery and should be returned with at least the same fuel volume. In terms the fuel meter is lower upon return, renter must pay the differences in cash at the time of returning the car.
  20. If renter found the car a flat or punctured tire during the rental, the renter may have this replaced or repaired at any car tires repair shop.
  21. The rental agreement does NOT include extreme tire wear or damage, or battery replacement due to negligence from leaving the ignition, electrical lights or headlights on. Replacement and all associated costs will be the renter responsibility.
  22. Bali Rent Cars is not liable for failure to perform our obligations within our hire agreements caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
  23. Bali Rent Cars is not liable for any illegal conduct by the renter against the law of the Republic of Indonesia.
    • Free pick up/delivery and collection/drop-off service available at the following area; Bali's International Airport, Kuta, Legian, Seminyak, Kerobokan, Canggu, Tanah Lot, Jimbaran, Uluwatu, Nusadua, Sanur, Benoa Port, Denpasar and Central Ubud.
    • Pick up/delivery and collection/drop-off service at the following areas will be charged:
      • Middle Bali - Gianyar, outskirt of central Ubud Rp. 250.000. Bedugul, Munduk and surrounding area Rp. 400.000
      • East Bali - Padangbai port and surrounding area: Rp. 350.000
      • Tulamben, Amed and surrounding area: Rp. 550.000
      • North Bali - Singaraja, Gerokgak, Lovina and surrounding area: Rp. 500.000
      • West Bali - Balian beach and surrounding area: 250.000. Medewi beach and surrounding area: Rp. 400.000 Gilimanuk port: Rp. 700.000
    • Car pick up registration: Renter's document identities such as Passport, Driving License is required in which scan/photo will be taken on the spot along with renter's full photo with its rental car photo-shoot when rental car picked-up/delivered.
    1. It is very important to note that in Indonesia, if you are a foreigner and are involved in an incident regardless of fault, you probably be considered at fault. Your car rental insurance cover up to Rp. 10.000.000 per accident including third party liability with own risk excess Rp. 800.000.
    2. In the unfortunate case of an accident, theft, or any incident, please notify our staff immediately within working hours on the numbers given within your rental contract/agreement or website, please do not defer to the next day. We will attend to this incident, so we may potentially help or advise you with a police report if necessary.
    3. If an accident occurs and after which our cars deemed to be un-roadworthy etc. and it is found that the renter/driver was negligent, under the influence alcohol or drugs, under aged, not in possession of a valid driving license or the person was not the nominated driver(s), the rental contract is immediately terminated without refund and all repairs, replacement and all associated costs will be the renter responsibility.
    4. Please also note:
      All cars are delivered along with the 'STNK' registration and tax papers within the car. These documents are the legal documents required by the Indonesian traffic law and are always to be kept in the car just in case of having to be showed to the police. Please keep this document safe as losing these documents will incur a replacement fee of Rp. 200.000 which will be the responsibility of the renter.
    5. Car key and remote control; if the renter losing of these will incur a replacement fee of Rp. 350.000 (car key) and Rp. 500.000 (car key with remote control).
  1. Bali Rent Cars is not liable to refund any losses caused by travel related issues including but not limited to cancelled or delayed flights, late arrivals etc. Bali Rent Cars is also not responsible to any loss of belonging after the car has returned. In this instance, you may take up these types of issues with your own travel agent or insurer.
  2. Other terms & conditions which not stated on this terms and conditions can be seen on rental car contract agreement.
  3. The rental company has the right to update or modify the content of this terms and conditions at any time without prior notice.
  4. The rental company has the right to update, alter or modify the content of this website including prices, availability, discounts and other related content at any time without prior notice.

***End of Terms & Conditions***